Q1: How long does it takes from an order to arrive?
A: <in domestic area>
An order typically arrives between 3 to 5 days.

<abroad>
An order typically arrives between 7 to 10 days.

*Please note that factors such as weather, busy periods at shipping companies, as so forth may extend delivery time.
Q2: Is it possible to designate date and time of arrival?
A: We cannot accept delivery request of designated date and time.
Q3: Where can products be delivered?
A: We deliver to all over the world except for some areas that are difficult to deliver reliably.
Q4: 長期不在などで商品が戻ってしまった場合はどうすればよいですか?
A:

長期不在・受取辞退・住所不明などで商品をお受取りいただけない場合、商品お取引を無効とさせていただき、商品の再配送はお受けできませんので十分ご注意ください。長期不在や受取辞退等でのお荷物が返送された場合は、弊社が負担した往復送料を請求させていただきますので、何卒ご理解をお願い致します。

※佐川急便、ヤマト運輸での商品保管期限は約1週間となっております。

※一度発送した商品が弊社に返送された後の再配達や、他のご住所へ転送はすることはできません。

※商品をお受け取りになりたい場合、新たにご発注頂く必要がございます。

※住所不明により返送された場合も長期不在と同様となりますので、予めご了承ください。

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